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Computer Labs, Wireless Access, & UCR NetID

What is a NetID?

A UCR NetID is your unique identifier, and all UCR Extension students are required to have one.

  • Online students need a UCR NetID to access UCR Extension's course delivery system, eLearn (Moodle).
  • Concurrent students need a UCR NetID to access the UCR's course delivery system, iLearn (Blackboard).
  • Students taking courses in the UCR Extension Center need a UCR NetID to access WiFi.

Your UCR NetID also allows you to use the UCR libraries.

 

Within two hours of registering for a class, following receipt of your Enrollment Confirmation, you should receive a second automated email with a Temporary ID, Temporary Password, links and instructions to set up your UCR NetID.

 

Sometimes, automated emails end up in your junk/spam folders. Check those folders for an email from netidhelp@ucx.ucr.edu.
If you did not see the email in your inbox, junk or spam folders, email netidhelp@ucx.ucr.edu or call Student Services at (951) 827-4105, and ask that the email be resent to you.

 

  • Online technical support is available Monday-Friday, 7:30 a.m.-6 p.m.. You will receive an email response in approximately 2 hours.
  • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Friday, 7:30 a.m.-6 p.m.; Saturday and Sunday, closed. 
  • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.

 

Your UCR NetID requires a 3-hour activation period before you can access NetID and WiFi; a 4-hour activation period before you can access eLearn (Moodle); and a 24-hour activation period before you can access iLearn (Blackboard). You should set up your UCR NetID a few days prior to your first class meeting.

Remember that eLearn (Moodle) courses are not opened for access until 7 days prior to the posted start date. If you try and login before the course opening date, you will receive an error message.

 Passwords are case-sensitive, so the Caps Lock key must be in whatever position it was in when you created your password.

 View STEP-BY-STEP instructions on the Student Resources section of the UCR Extension site.  

  • Online technical support is available Monday-Friday, 7:30 a.m.-6 p.m.; Saturday and Sunday, closed. Email netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.
  • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Friday, 7:30 a.m.-6 p.m.; Saturday and Sunday, closed. (limited staffing).
  • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.
  • Online technical support is available Monday-Friday, 7:30 a.m.-6 p.m.; Saturday and Sunday, closed. Email netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.
  • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Friday, 7:30 a.m.-6 p.m.; Saturday and Sunday, closed. (limited staffing).
  • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990. 

Find your Classes

UCR Extension Online Students: Login to eLearn (Moodle).  

Concurrent Students: Login to iLearn (Blackboard).  

UCR Extension Classroom Students: Login to WiFi: Wireless access is provided through the UCR campus wireless network and coverage includes most areas of the UCR Extension Center. Using your UCR NetID, you can access the Internet using a wireless-equipped device such as a laptop, PDA or cell phone. Find out more about WiFi at UCR and getting connected. 

Already have a NetID?

Your existing UCR NetID account on main campus only needs to be LINKED to your student record at UCR Extension to give you access to classes you enroll in through UCR Extension.  

Follow the links and instructions you received in the email. On the Self-Service page, enter the Temporary ID and Temporary Password provided in the email. The "linking" process follows the same steps as the initial "setup" process except, when prompted, you will choose the option to "Use My Existing NetID." Enter your current password, and you should receive confirmation that your existing UCR NetID has been successfully linked to your customer record at UCR Extension. STEP-BY-STEP instructions are available on the Student Resources section of the UCR Extension site.   

If your existing password does not meet the current requirements (6 letters, 2 alphabetic and 1 non-alphabetic), you will need to create a new password in order to complete the linking process.

Do NOT create a second UCR NetID. If you are unable to link your UCR NetID, e-mail netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.  

  • Online technical support is available Monday-Friday, 7:30 a.m.-6 p.m.; Saturday and Sunday, closed.

  • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Friday, 7:30 a.m.-6 p.m.; Saturday and Sunday, closed. (limited staffing).

  • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.  

If you are UCR faculty or staff, your hiring department will have a record of your UCR NetID. You may also contact the Computer Support Group at:

Computing & Communication
Office Hours: M-F 8:00a-noon, 1:00p-5:00p
Phone: (951) 827-3555
Fax: (951) 827-4541
E-mail: helpdesk@ucr.edu

If you are a former or present UCR student, go to Student Computing Services for directions. You may also contact the Student Help Desk at: helpdesk@student.ucr.edu or by phone at (951) 827-6495.

Help Desk phone hours are:

  • Monday - Friday, 7:30 a.m.-6 p.m.

  • Saturday & Sunday, Closed

  • Closed on holidays

  • Reduced hours during breaks and summer

Self-service kiosks are available in the computer labs in Sproul Hall 2225, Olmsted Hall 1316, Watkins Hall 2111 and the Bear Help Desk in the HUB to assist with many account-related functions, including UCR Net ID lookups and password resets.

If you are a former or present UCR Extension student, faculty or staff, e-mail netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours. You may also contact Student Services in the front lobby of the UCR Extension Center, or by phone at: (951) 827-4105 or (800) 442-4990.

UCR Extension Student Services desk/phone hours are:

  • Monday - Friday, 7:30 a.m.-6 p.m.
  • Saturday & Sunday, Closed
  • Closed on holidays
  • Reduced hours between Christmas and New Year's

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