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UCR NetID for New Users
  1. What is a UCR NetID and why do I need one? [top]

    A UCR NetID is your unique identifier, and all UCR Extension students are required to have one.

    • Online students need a UCR NetID to access UCR Extension's course delivery system, eLearn (Moodle).
    • Concurrent students need a UCR NetID to access the UCR's course delivery system, iLearn (Blackboard).
    • Students taking courses in the UCR Extension Center need a UCR NetID to access WiFi.

    Your UCR NetID also allows you to use the UCR libraries.

     

  2. How do I get a UCR NetID? [top]

    Within two hours of registering for a class, following receipt of your Enrollment Confirmation, you should receive a second automated email with a Temporary ID, Temporary Password, links and instructions to set up your UCR NetID.


  3. I can't find the UCR NetID setup email. What should I do? [top]

    Sometimes, automated emails end up in your junk/spam folders. Check those folders for an email from netidhelp@ucx.ucr.edu.
    If you did not see the email in your inbox, junk or spam folders, email netidhelp@ucx.ucr.edu or call Student Services at (951) 827-4105, and ask that the email be resent to you.


    • Online technical support is available Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; and Saturday, limited support from 10 a.m.-12 noon. You will receive an email response in approximately 2 hours.
    • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; Saturday, 7:30 a.m.- 1: 30 p.m. (limited staffing).
    • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.

  4. Do I have to set up my UCR NetID before my class begins? [top]

    Yes. Your UCR NetID requires a 3-hour activation period before you can access NetID and WiFi; a 4-hour activation period before you can access eLearn (Moodle); and a 24-hour activation period before you can access iLearn (Blackboard). You should set up your UCR NetID a few days prior to your first class meeting.


  5. I am having trouble setting up my UCR NetID. Where can I get help? [top]

    STEP-BY-STEP instructions are available on our website.


    • Online technical support is available Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; and Saturday, limited support from 10 a.m.-12 noon. Email netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.
    • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; Saturday, 7:30 a.m.- 1: 30 p.m. (limited staffing).
    • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.

  6. I completed the setup, but I forgot to write down my UCR NetID. What should I do? [top]
    • Online technical support is available Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; and Saturday, limited support from 10 a.m.-12 noon. Email netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.
    • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; Saturday, 7:30 a.m.- 1: 30 p.m. (limited staffing).
    • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.

  7. Now that I have my UCR NetID, where do I find my classes and WiFi? [top]

    UCR Extension Online Students: Login to eLearn (Moodle).


    Concurrent Students: Login to iLearn (Blackboard).


    UCR Extension Classroom Students: Login to WiFi: Wireless access is provided through the UCR campus wireless network and coverage includes most areas of the UCR Extension Center. Using your UCR NetID, you can access the Internet using a wireless-equipped device such as a laptop, PDA or cell phone. Find out more about WiFi at UCR and getting connected.


  8. I receive an error message when I try to login to eLearn (Moodle). What's wrong? [top]

    Did you allow 4 hours for your UCR NetID to upload and activate?


    Remember that eLearn (Moodle) courses are not opened for access until 7 days prior to the posted start date. If you try and login before the course opening date, you will receive an error message.


    Make sure that you are entering your password correctly. Passwords are case-sensitive, so the Caps Lock key must be in whatever position it was in when you created your password.


  9. I receive an error message when I try to login to iLearn (Blackboard). What's wrong? [top]

    Did you allow 24 hours for your UCR NetID to upload and activate?


    Make sure that you are entering your password correctly. Passwords are case-sensitive, so the Caps Lock key must be in whatever position it was in when you created your password.


  10. Where do I go for help if I forget my UCR NetID and/or my password? [top]
    • Online technical support is available Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; and Saturday, limited support from 10 a.m.-12 noon. Email netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.
    • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; Saturday, 7:30 a.m.- 1: 30 p.m. (limited staffing).
    • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.

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